Question 1

International shipping?

Accepted Answer

We ship to all countries. In the check out screen, you will see associated taxes and duties.

Question 2

Shipping costs?

Accepted Answer

Shipping is free orders above 150GBP. Otherwise it is 5GBP.

Question 3

Where do you ship?

Accepted Answer

We ship globally. If your looking for express same day delivery please make sure to contact us here. Before 10am for same day delivery

Question 4

I need a order by a certain date?

Accepted Answer

Please contact us at the bottom of this page for express or scheduled delivery's

Question 5

How long does shipping take?

Accepted Answer

Our glassware typically take 1-5 business days to arrive.
If you need it by a certain date, please get in touch with us here before you make your purchase.

Question 6

Return Policy

Accepted Answer

If your glasses arrived broken, you do not need to return them. You can get a replacement by emailing our team at info@arkaglassware.com.

Question 7

What to do if a glass arrives broken?

Accepted Answer

Please email us at info@arkaglassware.com if your glass arrived broken

Question 8

How do I check my order status ?

Accepted Answer

Please go to your orders at the top of your screen.

Question 9

Do you do gift messages?

Accepted Answer

We can arrange gift messages if you wish. Please contact at the bottom of this page.

How can we support you?

If you can't find your answer please contact us at the bottom of this page.

Frequently asked questions